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United Airlines Customer Service Director (Lead Agent) in Capital Region, Belgium

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job Overview and Responsibilities

  • Entails working with the ground handler to supervise check-in, ramp and baggage operations for the arrival and departure of united flights and ensuring vendor compliance with all security requirements and regulations

  • Meeting, boarding flights and assisting customers wherever required

  • Other duties including back office administration and full operational supervision to ensure the smooth and professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • High School Diploma or equivalent secondary school leaving certificate

  • Proven track record of reliability

  • Professional image and appearance

  • Strong communication skills

  • Conflict resolution and decision making, with the ability to lead

  • A minimum of 2-3 years previous work experience in airport operations

  • Flexible approach to work standards and duties required

  • Must be fluent in English and Flemish (written and spoken)

  • Public contact / customer service experience

  • Must be legally authorized to work in Belgium/EU without visa sponsorship or support

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation

  • Attendance is required at work location


  • International GSC qualified

  • Bachelor's Degree

  • Fluency in other European languages (written and spoken)

  • Working knowledge of the region

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Operations / Cargo

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled