United Airlines Associate Support Analyst in Chicago, Illinois
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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
The Associate Support Analyst, IT Field Services Support - IMAC will be responsible for managing a queue of end-user digital technology work orders. This person will also work with Provisioning Engineers and Field Services Delivery ensuring on time request completion for both internationally- and domestically-based requestors.
DT end-user work order management including interpreting incoming work orders and analyzing for completeness, contacting users for additional or missing information and working with the Field Services Provisioning and Delivery teams to ensure timely work order completion
Monitor team functional mail box and provide users with status updates to inquiries
Train new team members on workflow processes
Update and maintain IMAC team documentation
Act as liaison between the end user and Field Services Delivery
Associate Degree, or some college
Work experience in a DT hardware or software capacity
1-2 years experience with end user digital technology
1-2 years of knowledge using Service Now or similar asset management tools
Must be able to multitask and prioritize dozens of work orders and emails simultaneously and be able to provide status and updates upon request
Dependability is critical
Strong communication, writing, analytical and organizational skills.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
2-4 years experience with end user digital technology
2-4 years of knowledge using Service Now or similar asset management tools
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled