United Airlines Director - IT Applications Development, Crew Planning Technology in Chicago, Illinois

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Overview

The Director - IT Application Development – Crew Planning Technology will be accountable for enhancing and maintaining United’s Flight Operations and Inflight Crew Planning capabilities, tools and technologies. This individual will have the opportunity help define the strategic roadmap for the products supporting these business processes, maximizing cloud technologies where appropriate. Outside of defining the systems roadmap, this individual will manage a team operating within a global delivery and support model. It will be critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with our business partners within the Flight Operations, Inflight and NOC divisions.

Responsibilities

Interface:

  • Establish and maintain strong business relationships with both senior and operating level business leaders

  • Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities

  • Stay abreast of business of business strategy, goals, objectives and operational performance

  • Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

  • Act as the point of contact and facilitate the work request demand and prioritization process

  • Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions

  • Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

  • Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)

Delivery/Support:

  • Accountable for gaining and maintaining alignment of delivery success criteria with business partners

  • Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals

  • Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams

  • Provide cost estimates and business case updates

  • Accountable for ensuring technology solutions comply with architectural standards

  • Responsible for communication of progress to senior IT and Business leadership

  • Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA

  • Ensures projects/programs are completed within the committed time and budget and are integrated with other software applications.

  • This director is accountable for maximizing the productivity of the applications staff and the maintainability of software systems, keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them

IT Process Mgmt. and Administrative:

  • Accountable for administrative management of 10-20 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.

  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs

  • Budget and cost management for the projects/programs

  • Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed.

  • Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

  • Ability to manage up to 10 or more applications

  • Ability to manage up to 15 or more direct reports

  • Ability to manage up to 10-15 M in budget

  • Ability to manage up to 6 Business Partners

Organizational Effectiveness / People:

  • Provide leadership by establishing department and individuals goals

  • Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skill set requirements and cost objectives

  • Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities

  • Responsible for department and individual performance assessments and improvement plans.

  • Responsible for coaching, counseling, assisting employees to develop individual career development and training plans.

  • The Director IT Application Development has decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Managing Director Application Development.

  • This director is tasked with understanding all of the operating policies and procedures of the enterprise.

  • The Director directs multiple teams of developers involved in the analysis, design and development of complex and large scale applications which may include both projects and programs.Interacts directly with the client and support team members across the IT organization.

Education:

  • Bachelor’s degree in Computer Science, Engineering or Business Administration.

  • Master’s degree a plus.

Required:

  • 10-15 years of management experience in an IT or leadership related role required

  • Experience required in multiple technical platforms, operating systems, databases and development languages including but not limited to web (Java and .Net), mainframe (Cobol), Unix and Client Server

  • Must have worked within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship

  • Strong project organization skills, including prioritization, planning and organization required

  • Strong oral and written communications skills required

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Preferred:

  • Demonstrated understanding of performance management, business consulting, project management and applicable technology preferred.

  • Experience in airline/travel industry or manpower planning discipline is a significant plus

  • Experience in application development, multiple major project delivering of med-large scale projects/programs preferred

INDUAL