United Airlines Director - Program Manager in Chicago, Illinois

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Job overview and responsibilities

The Ops Automation & Innovation team is tasked with delivering measurable business results through effective program management

  • Responsible to provide direction, prioritization and structure to enable efficient implementation of assigned projects and initiatives

  • Responsible for directing the implementation of strategic planning, leading and directing all aspects of a major, diverse, and highly complex programs impacting the operation

  • Reports to the Managing Director - Ops Automation & Innovation and serves as a single point of contact with project teams and takes the ownership from current state through final implementation

  • Owns hands-on delivery of programs

  • Provides specialized technical aviation knowledge or equivalent, program management expertise, business acumen, and leadership skills to facilitate the identification and management of all interdependencies and areas of risk

  • Lead and manage projects as assigned, both tactical and strategic, including define, measure, analyze, improve, and control as needed to deliver measurable business results

  • Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making, and as assigned

Knowledge/Skills Required

•Undergraduate degree in business, technical, safety, or aviation related discipline

•Project Management (PMI) Certification or equivalent work experience

•Extensive experience managing multiple large, complex projects across multiple functions

•Experience managing and mentoring project management staff

•Proven expertise successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources

•Proven experience leading and working with senior leadership on successful programs

•Demonstrated experience delivering measurable business benefit through project execution

•Strong interpersonal, verbal and presentation skills

•Demonstrated proficiency in facilitating, delegating and motivating cross functional groups or activities

•Exposure with change management/facilitation, enterprise communication and training

•Highly organized, and the ability to multi-task competing priorities

•Experience with process/system mapping and analysis

•Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

•Microsoft Suite -Word, Excel, PowerPoint, Visio and Project proficiency


•10+ years work experience required

•8+ years managing projects required

•Demonstrated successful project delivery using fundamentals of PMBOK practices/methodologies required

•Must be legally authorized to work in the United States for any employer without sponsorship

•Successful completion of interview required to meet job qualifications

•Reliable, punctual attendance is an essential function of the position


•Master’s Degree

•Lean Six Sigma certification

•Demonstrated successful execution using SDLC, PMLC, DMAIC or DFSS methodology

•GB / BB certified

•Agile trained