United Airlines Intern - Emergency Response and Business Continuity (Summer 2017) in Chicago, Illinois


The Emergency Response and Business Continuity teams’ mission is to create a culture of preparedness at UA for any type of emergency, including aircraft, natural or manmade disasters. The goal is to respond effectively to the needs of customers, employees and the Company during emergencies, protecting life, assets and recovering operations as quickly as possible. The teams are responsible for all facets of emergency response and business continuity, including logistical planning, developing and delivering training and emergency exercises for all response avenues (stations, call centers, corporate offices, flight training center, maintenance bases, etc.), producing manuals and handbooks, performing risk assessments, facilitating Business Impact Analyses, developing Business Continuity plans, coordinating and managing response to any emergency.

Within the business continuity framework, plans are developed to ensure critical business functions will be available to customers, regulators and employees during or shortly after an emergency.

Job Description

Responsibilities include performing statistical and analyses for existing Emergency Response and Business Continuity Plans. Assignments include analyzing projects, developing strategic plans, establishing performance metrics, conducting business impact analysis and working with leadership to develop contingency plans across the enterprise. Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required.

  • Proven analytical and problem solving skills

  • Ability to handle simultaneous projects and adapt to a fast-paced, changing environment

  • Solid interpersonal skills with focus on teamwork

  • Strong verbal and written communication skills

  • Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint)

  • Must be a current graduate, or undergraduate student

  • Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position