United Airlines Intern - Flight Safety Investigations and Flight Operational Quality Assurance (Summer 2017) in Chicago, Illinois

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Intern - Flight Safety Investigations and Flight Operational Quality Assurance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



This internship will provide the candidate with an enriching experience in aviation safety reporting systems and interface with operational divisions. The intern will be able to interface with various operational groups within a global airline, as well as other external organizations, such as the FAA.

ASAP (Aviation Safety Action Program) receives confidential reporting from frontline employee groups on airline operations 24/7/365 to maintain the highest level of safety for employees, customers, and equipment. The ASAP team is independent of operational work groups, but frequently interfaces with Flight Operations; In-Flight; Airport Operations; Network Operations; And Technical Operations’ divisions. It also interfaces with the FAA and other carriers that execute ASAP programs for best practices. The ASAP team is an integral part of the Corporate Safety team that collects and analyzes reports and shares the data to improve airline operating procedures, flight crew performance, training programs, aircraft operations and design, air traffic control procedures, and airport maintenance and design. The ASAP data is analyzed by trending safety parameters to help quantify active failures and to identify latent conditions.


Observe and assist the ASAP teams (DSAP; FSAP; GSAP; ISAP and M/TSAP) of Aviation Safety.

Observe and provide support to the ASAP program managers

  • Collect, prepare, and distribute reports with ASAP program managers

  • Assist in developing improvements in the ASAP processObserve and provide support to the other Aviation Safety departments:

  • Contribute information for report summaries:

  • Weekly event report in Flight Safety Investigations

  • Aviation Safety Update information

  • As needed – Safety Action Team data presentation/s

Participate in ERCs (Event Review Committees) as an Observer:

  • All ASAPs schedule permitting


  • Must be currently enrolled in a course of study in aviation operations, aviation investigations, aviation safety, or other aviation related discipline



  • Must be a current full time student enrolled in aviation safety or related field

  • Must be at least a Junior, Senior, Graduate Student, or recent graduate within one year of graduation at the start of the internship

  • Excellent written/verbal communication and interpersonal skills

  • Be organized, detailed, motivated, and have problem solving skills

  • Working knowledge of Microsoft Office suite of products

  • General knowledge of ASAP, SMS, FOQA and aviation investigations as well as related CFRs (Code of Federal Regulations)


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position