United Airlines Intern - Industrial Engineering (Jan - Jun 2019) in Chicago, Illinois

Company Overview

United Airlines and United Express operate more than 4,500 flights a day to 338 airports across five continents. In 2017, United and United Express carried more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 740 mainline aircraft, and has approximately 88,000 employees residing in every U.S. state and in countries around the world. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. For more information, visit www.united.com at http://www.united.com/ , follow @United on Twitter or Instagram, or connect with United on Facebook.

Continuous Improvement & Enterprise Optimization Overview

Continuous Improvement & Enterprise Optimization (CIEO) focuses on how we can advance the quality and efficiency of what we do across our operations and around the world. The objective of the group is to provide thought leadership through business insights and advanced analytics that challenge the status quo. We partner with a variety of business units (e.g. Airport Operations, Technical Operations, Network Planning, Revenue Management, etc.) to create value through process improvement, change management, analytical modeling and research.

Meet the CIEO Team


Job Description

Interns will work with various business units along with Analyst/Sr. Analysts in the CIEO division using analytical, technical, and consulting skills to complete value-added projects. Work may include measurement & analysis (time and motion studies), statistical data analysis, process improvement techniques, and the development and validation of operations models. Interns are also expected to gain an understanding of both United as a business and how it generates value for its customers. Intern assignments may include:

  • Gathering and analyzing data of United’s various operations to make fact-based, data-driven recommendations

  • Using computer and technical skills (e.g. Excel, VBA, etc.) to create tools for use by other departments

  • Utilizing simulation techniques in SIMIO/ARENA to analyze & improve business processes

  • Performing measurement and analysis (time and motion studies) in different environments including airports, maintenance bases, customer contact centers, etc.

  • Presenting compelling findings to business leaders leading to quantifiable improvements

Critical Skills and Experience

  • Internship requires at least a five month commitment; target start date is January 2019

  • Must be a current undergraduate or graduate student with a major in Industrial Engineering and have completed courses in basic industrial engineering and statistics

  • Excellent analytical and problem solving skills

  • Proficiency with Excel and other Microsoft Office products

  • Experience with SIMIO/ARENA, Minitab, Visual Basic (VBA), and other programming tools is preferred

  • Strong interpersonal skills with a focus on teamwork

  • Positions are based in Chicago (travel may be required, up to 50-60%)

  • Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 22 Enterprise Optimization

Function: Intern - MBA & Undergrad

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled