United Airlines Manager, Digital Data & Insights in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

J ob overview and responsibilities

Our digital team demands business intelligence that is timely, accurate, and actionable. We are seeking an experienced Digital Data & Insights Manager to drive performance measurement, analysis and reporting of our digital channels and products. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts, and,above all else, is passionate about data and analytics

  • Drive digital commercial performance reporting - produce digital product, voice of customer and post release assessment dashboards

  • Provide business insights based upon data to further drive digital revenue growth and optimization

  • Provide analyses facilitating the creation of business cases for digitally sponsored projects

  • Work cross-functionally with MileagePlus, Airport Operations, Contact Centers, Information Technology and others to understand the scope and benefits of any recommended projects that touch a customer facing digital platform

  • Develop SQL queries, access data warehouse, generate automated daily / weekly reports, create relevant KPIs and metrics for commercial digital performance


  • Bachelor's degree

  • Strong data analysis, manipulation, and problem solving skills

  • 3+ years of digital channel experience (Business or IT)

  • 3+ years utilizing digital analytics tools

  • 3+ years of experience in advanced research in a quantitative and analytical field

  • Attendance is required at work location

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


  • MBA

  • Advance skills using Google Analytics (Big Query), Enterprise Data Warehouse and SQL server

  • Experience with building reports/dashboards using BI tools such as Tibco Spotfire, Tableau, Domo, PowerBI etc.

  • Certified Google Analytics Professional or the equivalent in a related web analytics tool

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 21 Digital Products & Analytics

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled