United Airlines Manager - Employee Change Management in Chicago, Illinois
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Define and analyze the organizational change impacts for internal stakeholders affected by a project.
Assess the impact of introducing new policies, system functionality, products, procedures and network changes to current business processes.
Develop a versatile and comprehensive project change management strategy to meet the project's business objectives.
Recommend approaches to align key organizational stakeholders to the change.
Provide oversight and guidance to team members in the development of change strategies.
Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences.
Develop an integrated implementation plan that includes a focus on the behavior aspects of change.
Identify potential resistance areas of the affected audiences, and create mitigation plans and activities to reduce project risks.
Define and execute plans to measure the post-launch effectiveness of change management efforts.
Manage the transition from project activities to business-as-usual operations at the end of the project.
Utilize change project management tools to document, prioritize, and communicate activities and deliverables.
Perform change implementation activities according to the plan, keeping all project stakeholders fully informed of responsibilities, status, and issues.
Facilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives
Create actionable deliverables for the five change management levers: communications plan, stakeholder assessment, coaching plan, training plan, resistance management plan
Ensure project change management activities occur on time and within budget
High School Graduate
Bachelor’s Degree in Business, Communication, HR or other related discipline required
Master's degree in Business, Change Management, Communication, HR is a plus
10+ years’ with strategy and management experience, including 3 years of Project Management experience
7+ years in the airline industry is a plus
5+ years in the consulting industry is a plus
Consulting experience in human capital, change management, communications is a plus
Operations management experience is required
Experience in change management principles, methodologies and tools required
Prior experience implementing mid-to-large-scale business systems, initiatives or processes across functional and departmental lines is required
Prior experience developing integrated change management strategies for organizational change initiatives is preferred
Ability to identify and asses opportunities to improve the integration of existing systems with business processes preferred
Experience with large-scale organizational change efforts preferred
A solid understanding of how people go through a change and the overall change process; forward looking with a holistic approach required
Knowledge of change management principles, methodologies and tools required
Exceptional communication skills, both written and verbal required
Excellent active listening skills required
Ability to clearly articulate messages to a variety of audiences required
Ability to establish and maintain strong relationships required
Ability to influence others and move toward a common vision/goal required
Organized with a natural inclination for planning strategy and tactics required
Problem solving and root cause identification skills required
Able to work effectively at all levels in an organization required
Must be a team player and able to work collaboratively with and through others
Computer proficiency with Microsoft Word, Excel, MS Project, PowerPoint, SharePoint, Outlook required
Running projects and managing teams; delivery experience driving desired business outcomes, identifying gaps and omissions, and designing solutions required
Acute business acumen and understanding of organizational issues and challenges preferred
Familiarity with project management approaches, tools and phases of the project lifecycle preferred
Travel is required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
include everything under Other
Division: 62 Airport Operations
Function: Airport Management & Administrative