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United Airlines Policy and Procedures Manager - Cargo in Chicago, Illinois

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Cargo

Whether delivering suitcases, packages or mail, our United Cargo team coordinates the transportation of goods safely and responsibly to their final destination.

Job overview and responsibilities

The Manager Cargo Policy and Procedure leads United Cargo's Operations Communication team and own policy and procedure development. This includes working with internal and external customers to ensure all safety, regulatory, and operational requirements are documented.

  • Drive change with internal and external policy owners and frontline leaders to ensure new policies and procedures are reflective of the operating environment.

  • Identify areas of improvement and own an action plan in relation to the current policies and procedures, adapting the procedures to current and future needs and products.

  • Drive change with internal and external policy owners and frontline leaders to ensure new policies and procedures are reflective of the operating environment.

  • Increase the effectiveness of the Cargo Communications strategy through ownership of process improvement opportunities.

Required

  • Experience formally documenting operational processes, policies, and procedures

  • Ability to influence external stakeholders and non-direct reports

  • Clear and concise use of the written word

  • Ability to present information to varied audiences

  • Skill to quickly document findings into policy and procedural language

  • Bachelor's degree in operations, supply-chain management, legal, communications, or equivalent (4+ years) experience.

  • 3+ years experience working in / leading an operational environment that includes adapting to multiple location/customer specific requirements

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Ability to weigh the needs of multiple internal and external groups with competing interests.

  • Capacity to work with various regulatory and governmental bodies.

  • Advanced degree.

  • Operational Policy creation experience

  • Experience leading an internal documentation standards team

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 55 Cargo

Function: Airport Operations / Cargo

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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