United Airlines Senior Analyst – Information Technology in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

As a Senior Business Analyst of IT Tech Ops at United Airlines, you will be responsible for preparing one or more of the deliverables required to build Business Requirement Documents for projects, including process flow, use cases and user stories. Your primary focus will be on functional capabilities concerning SCEPTRE and SCEPTRE ELB. You will document current business processes if they are not already in place. A thorough understanding of the functional area related to the project, and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical. Knowledge of technology and the business with the ability to combine the two is a must. You will develop the requirements traceability matrix, and ensure it is charted and documented through each phase of the project life-cycle. Interface with Business Stakeholders and IT teams. Handle multiple projects at the same time while working in an agile manner.

  • Interface with Business Stakeholders and IT teams to work through the start-up phases of projects, ensuring business requirements and business acceptance documents are accurately developed

  • Collaborate with Project Manager, Product Owner and development leads on project planningProvide concise user stories to modularize delivery

  • Validate that the product being developed meets business requirements

  • Experiment with and integrate processes and tools to encourage continuous improvement

  • Collaborate and communicate effectively with upper management, business and IT stakeholders, and any external parties


  • Bachelors’ degree in Information Technology or Business Administration and/or equivalent work experience, education, or training required

Knowledge/Skills Required

  • Capable of managing multiple priorities, tasks, projects, and deadlines

  • Background in business development, quality assurance, and technical development

  • Self-starter willing to take on learning new systems with little direction

  • Ability to promote ideas and make sound decisions as a member of a team of technical experts

  • Analytical and problem solving skills with a high attention to detail

  • Effective verbal, written and presentation skills

  • Driver - takes responsibility and drives deliverables

  • Good decision making skills based on the input of others

  • Understanding of project management practices

  • Proficient with Microsoft Project, Word and Excel

  • Understanding of mobile applications and mobile app development is preferred

Experience Required

  • Minimum 5 years of experience analyzing business requirements

  • Experience developing requirements within both Agile and Waterfall methodologies

  • Experience with TFS 2013 or higher is preferred


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled