United Airlines Senior Analyst - Service Delivery Support in Chicago, Illinois

We have a wide variety of career opportunities around the world — come find yours.


The Analyst, Service Delivery Support is responsible for effectively partnering with airports and CSC stakeholders to ensure successful execution of initiatives in the field, aid stations in pursuing improvements to operational and customer metrics and act as an advocate and support for frontline teams around the network. The successful candidate will have wide exposure to various business and operational teams around the company and is responsible for effectively communicating and driving

initiatives from start to finish. The position will require up to 50% travel.


  • Develops, fosters relationships and effectively communicates with CSC stakeholders and airport leaders

  • Synthesizes operational and customer related data into consumable insights and recommendations in order to drive improvements

  • Liaises with airport teams on commercial and operational initiatives ensuring appropriate levels of support

  • Identifies, researches and appropriately partners with CSC stakeholders to resolve employee and customer pain points

  • Ad-hoc projects


  • Bachelor's Degree required


  • Proficiency with Microsoft Office Professional Products required

  • Strong attention to detail required

  • Strong analytical skills, data capabilities required

  • Ability to develop, meet and manage multiple priorities and timelines required

  • High desire to proactively initiate ideas, influence change, communicate and present to all company levels required

  • Understanding of Airport Operations preferred

  • Familiarity with operational metrics preferred


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Division: 62 Airport Operations

Function: Professional Opportunities