United Airlines Senior Manager - Flight Operations and Inflight ServicesTechnology Portfolio Management in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Sr. Manager – Flight Operations & Inflight Services Technology Portfolio Management will be responsible for:

  • Providing direction, prioritization and structure to enable efficient implementation of assigned projects and initiatives across the Flt Ops & Inflight Services portfolios.

  • Overseeing the implementation of strategic planning, leading and remaining engaged with all aspects of major, diverse, and highly complex programs impacting the operation.

  • Providing specialized technical aviation knowledge or equivalent, program management expertise, business acumen, and leadership skills to facilitate the identification and management of all interdependencies and areas of risk.

This role reports directly to the Managing Director – Flt Ops & Inflight Svcs Technology and serves as a single point of contact with program and project teams across the portfolio. He/she will adhere to the UA Program Management Life Cycle framework and all policy, procedure, guidelines as applicable.

It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business.

  • Establish and maintain strong business relationships with both senior and operating level business leaders

  • Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities

  • Stay abreast of business of business strategy, goals, objectives and operational performance

  • Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

  • Act as the point of contact and facilitate the work request demand and prioritization process

  • Accountable for gaining and maintaining alignment of delivery success criteria with business partners

  • Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals

  • Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams

  • Provide cost estimates and business case updates

  • Accountable for ensuring technology solutions comply with architectural standards

  • Responsible for communication of progress to senior IT and Business leadership

  • Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA


  • 5 to 10 years of IT and business/industry work experience

  • At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders

  • Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes


  • Lean and Six Sigma training and certification - preferred

  • PMI Trained and PMP certified - preferred

Division: 47 Technology/IT

Function: Information Technology