United Airlines Senior Manager - IT Audit in Chicago, Illinois

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Senior Manager - IT Audit

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



The Senior Manager, Internal Audit, is a leader of the Internal Audit function, reporting directly to the Managing Director or Director, Internal Audit. This position plays a key leadership role in directing a team of 30+ audit professionals in the development and execution of strategic, compliance, advisory, and IT audits and projects. Special emphasis in providing IT audit leadership is performing IT risk assessments and managing audits, assessments, and/or special projects over information security, IT infrastructure, processes, governance, and compliance.

Directly responsible for the management and development of a team of up to 6 senior and staff auditors. This position is critical to the creation of a risk-based annual audit plan through the development of business unit leader relationships and knowledge of both the internal control environment as well as general business, industry and economic developments. The Senior Manager delivers strategic initiatives and process redesign


Audit Project Management:

  • Leads audit projects, as assigned, by the Audit Managing Director/Director and Vice-President, Internal Audit

  • Responsible for ensuring timely audit project execution through use of project planning as well as efficient deployment of resources to projects in order to achieve success and control costs

  • Ensures the timely follow up to management action plans is completed and documents status; escalates when necessary

  • Advocates for extensive use of data analytics in the internal audit plan's various projects

  • Ensures the adherence to audit standards by the audit team

  • Reviews audit program developed by senior and staff auditors

  • Communicates with the Managing Director or Director of Internal Audit regularly to provide progress of audit activities

  • Demonstrates ability to adapt audit approach to changes in the audit plan, company strategy, or department goals

  • Influences client management to drive measurable action plans to address control

Staff Development and Engagement:

  • Directly responsible for the management and development of 6 or more senior and staff auditors

  • Works with the Managing Director and/or Director and other Audit Managers to develop and retain audit staff, including career growth, training, goal setting and performance evaluations

  • Trains audit staff on audit standards, department procedures, and technical skills required for their position

  • Works with the Managing Director and/or Director and other Audit Managers to recruit and interview audit staff

  • Manages professional development opportunities, including internal and external training, professional association memberships, and networking events

Strategic Initiatives and Administrative Activities:

  • Demonstrates innovative contributions to the Company and the Internal Audit Department through leadership on key initiatives, process redesign, and team development

  • Oversees the development of requests for special projects, contracted services and other agreed upon procedures requested of the Internal Audit department

  • Actively participates in ad-hoc committees and task forces

  • Demonstrates leadership within Industry and professional organizations

  • Demonstrates initiative in developing systems, applications, and/or processes, in excess of those required for specific audit effectiveness; strives to add value to the productivity and growth of the department

Business Unit Relationship Development and Risk Assessment:

  • Works with the Vice President, Internal Audit and other Audit Management team members to develop and complete the enterprise-wide risk assessment, ensuring the approach is based on company strategy, stakeholder insights, data analytics, and current industry best practices

  • In order to assess risk, the Senior Manager maintains knowledge of general business and economic developments and fully understands the Company’s industry and related control risks

  • Interacts with client personnel to better understand their business and strategy, demonstrating a commitment to continually improve the organization

  • Ability to build consensus and relationships with peers across the organization


  • Bachelor's degree in Business, Computer Science, Management Information System, Data Science or related field CISA or comparable designation required

  • Advanced degree preferred


  • CISSP, CISM, CPA, CIA, CFE preferred



  • Extensive knowledge of and skill in applying internal auditing principles and practices, and management principles and preferred business practices

  • Extensive knowledge of and skill in applying auditing principles and practices specific to IT in areas including access management, change management, system development life cycle, operations

  • Strong working knowledge of Microsoft applications such as Word, Excel, PowerPoint, Visio, Outlook and Access

  • Strong problem solving skills and ability to communicate effectively, both in written form and verbally

  • Working knowledge of COBIT

  • Extensive knowledge of the International Professional Practices Framework (IPPF) promulgated by the Institute of Internal Auditors

  • Effective communication skills

  • Highly developed, demonstrated teamwork skills

  • Exceptional interpersonal and leadership skills with a demonstrated ability to gain the confidence and respect of senior level executives

  • Ability to build consensus and relationships with peers across the organization

  • Ability to be self-directed

  • Highly motivated, innovative thinker (self-starter)

  • Knowledge of external business and economic developments, as well as understand the Company's industry and related control risks

  • Ability to rapidly diagnose challenges, identify and propose solution(s), and execute an operational plan


  • Direct experience in the transportation field

  • Understand and/or working knowledge of data analytic tools such as SAS, ACL, SQL, Spotfire, Tableau

  • Strong working knowledge of emerging trends which have an impact on IT (cyber security, cloud, mobile, social media, IoT, etc.)


  • Minimum 8-10 years’ experience in IT Audit, IT Security, IT Compliance, and/or a related field

  • 4-6 years’ experience either managing or supervising a team required

  • Supervisory experience in the transportation field preferred


  • Willingness and ability to travel up to 15%, both domestically and internationally required

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


Division: 40 Finance

Function: Internal Audit