United Airlines Senior Solution Engineer in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

At United, Solution Engineers (SE) are responsible for the design and delivery of IT services in support of the developer community. Solution Engineers are inter-discipline subject matter experts in United IT standards and maintain quality control of the IT project work in United’s established Data Centers and Cloud. The role of Senior Solution Engineer includes additional focus on optimizing and finding efficiencies in the current infrastructure delivery pipeline.

  • Engineers project IT designs by reviewing project proposals and requirements; conferring with IT architecture and platform subject matter experts

  • Assists Infrastructure Project managers with tasks and responsibilities in the Design and Build phase of the delivery

  • Leads or participates in Vendor assessments or Proof of Concept

  • Assists INF PM with preparing technical cost estimates

  • Assures application designs meet availability and performance requirements required by their tier designation

  • Presents design proposals at ARC committee and reports recommendations back to the project team

  • Submits and monitors all Build activities; tracking action item owners to resolution, resolving issues and mitigating risks

  • Enforces and conforms design work to United IT Security standards and practices

  • Assist with Cloud assessment and on-boarding

  • Identifies inefficiencies in the IT service delivery pipeline and drives solutions


  • BS/BA, preferably in a Computer Science or Information Systems or equivalent experience, education or training

  • Proven analytical and problem solving abilities

  • Strong understanding and demonstrated usage of Solution Architecture

  • At least 5 years’ experience in Requirements Analysis and Infrastructure or Network Design

  • 5 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training

  • Experience working both independently and in a team-oriented, collaborative environment

  • The ability to communicate clearly, both verbally and in writing, with all levels of employees and management

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Knowledge of the following technologies: VMWare, NetApp, AWS, Azure, TIBCO, Container (Kubernetes), LAN/WAN Equipment

  • Project work in automation, infrastructure as code, continuous delivery

  • Presenting and leading design sessions


  • MS in Computer Science

  • Proven track record of partnering well with the business and ability to suggest technical solutions to business problems

  • Financial analysis and CBA experience a plus

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled