United Airlines Senior Staff Representative - Maintenance Control Technical Support in Chicago, Illinois

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Technical Operations

The Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Senior Staff Representative - Maintenace Control Technical Support - ORD

Chicago, IL

Job overview

Support field technicians and provide expertise/oversight on chronic, complex, and repeat troubleshoot and repair needs (fleet/engines). In-station (on site support) to facilitate first time fix plans and lead, from a technical standpoint, chronic aircraft fix plans. Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Airbus and Boeing. The position also engages in the design and upkeep of robust tracking and report databases to help identify trends, speed repeat, and recurrent item repair.


Chronic Management

  • Responsible for the day-to-day operation of identification and management of chronic repair needs-execution

  • Collaborates with reliability functions to determine chronic 'fix' levels and identify fleet and or system/engine trends

Liaison with Hub Maintenance Station personnel

  • Utilize his/her fleet knowledge to assist station technicians (either direct or remote) on troubleshooting and repair plans

  • Instructional as well as dotted line leadership guidance to station technicians

Fleet Management and Liaison

  • Provide information and detail to Fleet Managers for performance management as it relates to fleet activity

  • Act as collaborative liaison between various disciplines for station / fleet activities including but not limited to; Station Leadership, Engineering, Line Production, Quality Assurance, and Reliability


  • High School diploma or equivalent work experience required

  • Some College preferred

  • Fleet Specific Training/Knowledge Base preferred


  • Airframe & Powerplant licenses required



  • Demonstrated knowledge of Line Maintenance mission and activities

  • Able to demonstrate exemplary troubleshooting skills

  • Able to demonstrate a "working together" mindset


  • Minimum of 5 years in Line Maintenance as Technician required

  • Aircraft Maintenance Supervisory Experience preferred


  • Must be willing and able to travel at least 25% of the time

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is essential function of the position