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United Airlines Supplier Performance Manager in Chicago, Illinois

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Technical Operations

Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

Responsible to measure, analyze, and manage repair supplier performance to cut costs, reduce risk to the operation, and drive continuous improvement. Serves as primary UAL point of contact with aircraft component suppliers, including repairs and purchases. Resolves problems related to supplier administration for all stakeholders. Trains and supports supply-chain team members, including materials managers, buyers, and storekeepers. Facilitates operational planning and engineering coordination. Supports quality and reliability initiatives and investigations. Continuously monitors supplier performance with respect to contractual metrics, including site and station audits. Manages invoice processing, maintenance support, maintenance program compliance, and project support. Leads long-term strategic decisions in conjunction with United stakeholders, including cost-savings initiatives, requests for proposal (RFP), contract negotiations, data integration, and supplier transitions. Maintains current knowledge on regulatory, policy, and industry issues that may impact supplier systems and operations.

  • Measure, analyze, and manage repair supplier performance to identify required changes

  • Drive continuous improvement with suppliers

  • Conduct periodic business reviews and site visits

  • Lead strategic supplier decision making through data analysis, contract negotiations, and RFPs

  • Facilitate and coordinate investigations, reviews, integrated planning and ancillary conversations


  • Three years supplier management, operational management, or technical- or quality-control experience

  • Regulatory requirements and aircraft maintenance practices

  • Continuous improvement principles

  • Project management principles

  • Basic MS Office

  • Data analysis

  • Public speaking

  • Executive presentation

  • Contract negotiations

  • High school diploma

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Practical experience managing aircraft component repairs

  • Advanced MS Office, e.g. VBA

  • Business Relationship Management


  • SQL

  • FAA Airframe and Powerplant license

  • Lean Six Sigma belt

  • PMP

  • Aviation-related bachelors or masters degree

  • Aviation supplier management or production control experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled