United Airlines Technical Analyst - Business in Chicago, Illinois
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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
The role of the Business Technical Analyst will work as part of the Customer Care Application IT team to support and maintain the systems that are used by our customer care agents. The Analyst will look for opportunities to improve customer care agent’s experiences and productivity through supporting application development. This position will work closely with the applications teams and business owners to support initiatives, application improvements, and management of application releases.
Works to elicit high-level requirements and capture business needs through dialogue with business partners.
Clearly articulates and documents business requirements
Translates business requirements into functional requirements utilizing a structured process (gathering, analyzing, documenting, and managing change)
Leads analysis of requirements to determine the systems’ potential and defining the impact to other business units and systems while providing input to the development effort
Maintains project requirements according to requirements management plan
Supports applications and solutions delivery by participating in design reviews and walk-throughs to communicate requirements and validate proposed solutions.
Reviews product design documentation to ensure that requirements are correct, unambiguous, and verifiable.
Assists in generating use cases/user stories to ensure that all functional requirements are captured
Proactively provides process improvement recommendations within a quickly evolving environments
Performs impact analysis and supports application testing, implementation and training activities throughout the process
Works with outside vendors to deliver solutions. Identifies any potential roadblocks on the project and proactively communicate with project teams
Gathers, structures, and analyzes data from multiple data sources.
Partners with the business to identify the appropriate data sources and analysis methodology to meet business needs
Knowledge of database technologies, and cloud services
Excellent interpersonal and communication skills
Ability to professionally interact with multiple stakeholder groups and levels
Capable of aggregating information and data and producing reports for representing status and results
Self-motivated and results-oriented
Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile, fast-paced environment
Excellent verbal, written and presentation skills
Strong analytical and problem-solving skills
Bachelor’s Degree with focus on Computer Science or a related area
+2 years of experience in working with a cross functional team to provide data driven solutions to the business
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Experience with Couchbase NoSQL database
Strong analytical skills including proficient use of MS Access / Excel
Ideal candidate will possess all the above qualifications, plus airline industry experience and a proven track record of working with departmental teams in large, multi-platform mission critical IT environments that are complex, diverse and fast paced
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled