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United Airlines Associate Analyst - Loyalty Data Analytics in Gurgaon, India

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Job overview and responsibilities

United Airlines is seeking talented people to join the Loyalty Data Analytics team. We are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insights.

The Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus. This team leads data and analytics projects related to MileagePlus program, products, partners and cobrand initiatives, as well as deriving customer insights and identifying opportunities for driving incremental revenue.

As an Associate Analyst, you will complete data analytics projects that create sustainable revenue and share growth, efficiencies and cost savings. This role requires a working knowledge of analytical concepts and tools. This role reports to the Manager – Loyalty Data Analytics (India Center of Excellence).

  • Assist in ad-hoc decision support, analytics projects, and scenario analyses

  • Gather and organize data from various sources using SQL

  • Create, modify and automate reports and dashboards – take ownership of reporting structure and metrics, clearly and effectively communicating relevant information to decision makers using data visualization tools such as TIBCO Spotfire

  • Prepare presentations for United leadership and external stakeholders

  • Collaborate with Enterprise Data Science, Data Engineering, and IT development teams as appropriate

  • Perform statistical analyses including loyalty customer campaign and promotion analytics, and build predictive models using analytical tools such as SQL, r, python, and SAS

  • Analyze results and prepare presentations for dissemination of insights to United leadership

This position is offered on local terms and conditions within United’s wholly owned subsidiary United Airlines Business Services Pvt. Ltd. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor's Degree

  • Very strong problem-solving and analytical thinking capabilities

  • Excellent interpersonal and communication skills

  • Must be proficient in Microsoft Excel and PowerPoint

  • Must be competent in querying using SQL, and manipulating relational databases such as Teradata SQL assistant, Microsoft SQL server, or Oracle SQL Developer

  • Must be detail-oriented, thorough and analytical with a desire for continuous improvements

  • Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization

  • Must be fluent in English (written and spoken)

  • Must be legally authorized to work in India for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • 1-2 years analysis experience

  • Proficient in at least one of the following – Python / R / SAS

  • Familiar with one or more reporting tools – Tableau / Oracle OBIEE / Brio / TIBCO Spotfire

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 51 Loyalty

Function: Marketing / Loyalty / Mileage Plus / Alliances

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled