United Airlines Manager - Cargo Operations Performance, APAC in Hong Kong S.A.R., China
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Job overview and responsibilities
Position will be based in the Asia Pacific Region and the purpose of the position will be to facilitate performance discussions and influence decision making through building strategic relationships with Division Leaders, Local Management and Service Providers for Operations and Sales in the region. Provide the tools and support to the division Operations team to enable them to meet or exceed customer operational expectations, cargo operational goals, government regulatory guidelines, and security/safety guidelines. Support includes coaching, training, mentoring, transparency, accountability, prioritization, root cause and trend analysis, onsite support and communication. Provide the tools and support to the division Sales team to enable them to meet cargo revenue and profitability (volume/yield/cost) targets.
Position has project management responsibilities to drive continuous improvement of operational processes, cost control, reporting and metrics. Projects include facility planning, contract strategy, station start ups and transitions, technology implementation, capital procurement, and training and audit development and implementation.
Influence performance via internal/external cross functional teaming; facilitate and enable accountability/transparency/prioritization of cargo operational metrics to meet/exceed customer expectations; ensure regulatory, security, safety requirements met
Design & implement transparency/accountability tools, service level agreements and performance reports for internal and external customers
Root cause analysis (Service Provider and UA), trend analysis, region/station performance oversight, station visits, quarterly presentations, manage ops anomalies
Continuous improvement of field processes, warehouse processes, service providers processes, service level agreements, metrics, reporting and tools
Due to extensive coverage of the Asia Pacific Region, travel up to 50% will be required
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Ability to work and influence cross functionally
Analytical/Problem Solving/Root cause analysis
Project management; MS Office Products
5+ Years Cargo, warehouse or related operations; analytical; presentation preparation/delivery; influencing skills
Must be fluent in English and Chinese (written and spoken)
Must be legally authorized to work in Hong Kong / Singapore for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Lean/Six Sigma Certification; Continuous Improvement
8+ Years Cargo, warehouse or related operations; analytical; presentation preparation/delivery; influencing skills
Division: 55 Cargo
Function: Airport Management & Administrative