United Airlines Manager - Air Traffic Systems in Houston, Texas

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Network Operations

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Manager – Air Traffic Systems

Job overview and responsibilities

The Manager, Air Traffic Systems reports to the Hub Ramp Tower Manager. He/she will provide leadership, expertise, and real-time decision-making for issues regarding aircraft movement on the ramp/apron area of IAH. He/she is the immediate supervisor to the ATS ramp controllers and is liaison to his/her counterpart in the FAA Air Traffic Control Tower and the Houston Station Operations Center.

Supervisory/Operational Duties, Responsibilities, and Activities

  • Supervises the actions of ramp controllers to ensure an orderly and expeditious flow of traffic to and from gates

  • Coordinate with Houston Station Operations Center (SOC) and Network Operations Center (NOC) to determine priority handling requirements for optimum DOT performance

  • Must possess a good working knowledge of aircraft performance and air traffic flows—terminal and surface

  • Manages ground movement of aircraft to optimize the flow of departures to ground control, based on ATC Traffic Management Initiatives and restrictions, established FAA departure procedures, and company priorities

  • Coordinates and disseminates pertinent information to respective NOC, SOC stakeholders, and appropriate departments

  • Coordinates with local Federal Aviation Administration (FAA) and local airport authority officials to maximize efficiency

  • Oversees ramp control activities and coordinates with local FAA facilities on a “real-time” basis to stage, sequence, and in some cases coordinate departure routes through dispatch to minimize departure delays

  • Proactive coordination with company ATC coordinators and then local FAA facilities to avoid potential diversions due to weather or airborne holding

  • Provides focused attention on United’s operational priorities, e.g., STAR performance, D:0, A:15, crew duty times, and other time-sensitive and focus flights/destinations

  • Monitors the airport surface using web-based tools to facilitate expeditious movement to and from ramp areas so as to avoid long taxi delay

  • Shift position, night and weekend work will be required

  • Occasionally performs ATS Ramp Control duties

  • Other duties as assigned

Administrative Duties, Responsibilities, and Activities

  • Scheduling of ATS Ramp Controllers

  • Certifies ramp controllers to work unsupervised

  • Oversees new-hire training and conducts recurrent training of certified controllers and required record keeping in compliance with department procedures.

  • Follows up on facility issues, outages, radio shop, and IT.

  • Conducts annual performance review of ramp controllers to identify positive and negative trends


  • High School Diploma

  • Ramp Control certification

  • Intimate knowledge of Airline/Airport Operations

  • Supervisory experience in Airline/Airport Operations

  • Flexible schedule, willing and able to work nights and weekends

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • 4 year College Degree

  • 3-4 years of management experience in Airline/Airport Operations

  • Relevant combination of education and experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 28 Network Operations Control

Function: NOC / Dispatch / Scheduling - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled