United Airlines Supervisor II – Food Services (Cold Food) in Houston, Texas

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Food Services

The Food Services department develops, creates and provides the great dining experiences on board our aircraft.

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Supervisor II - Food Services (Cold Food)

Equal Opportunity Employer -- Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



This position supervises a key functional department and may serve as Manager on Duty. The supervisor has responsibility for financial, operational, quality and regulatory performance of the operation; this position also supervises the production staff, manages resources, shift schedules and addresses performance issues. The supervisor will be responsible for production schedules, timeliness and quality of the product.


  • Supervises shift employees and runs the day to day departmental operation

  • Responsible for employee scheduling, attendance, discipline, payroll, interviewing, accident investigation and safety awareness

  • Conducts shift briefings and other employee communication

  • Serves as Manager on Duty frequently

  • Assists leader to coordinate production schedules with other departments to meet overall operational needs of the kitchen

  • Responsible for departmental quality, productivity, overall performance, food safety compliance, regulatory compliance and departmental safety programs

  • Responsible for ensuring departmental goals and objectives are met

  • Participates with kitchen and corporate resources to implement Lean processes and objectives into the production process



  • 2-3 years in catering / food services operations required

  • Experience working in a warehousing/manufacturing environment

  • Experience working with large quantities of inventory

  • Previous experience in a supervisory role

  • Strong leadership skills

  • Ability to work in a high-paced environment and in temperature-controlled (cold) production areas

  • Ability to effectively work with all levels of the organization, employees, as well as outside suppliers

  • Excellent written and verbal communications skills

  • Computer skills including use of email, Word, Excel and PowerPoint

  • English language fluency

  • Knowledge of catering operations


  • BA, MBA preferred


  • Fluent in Spanish or a second language

  • Lean Manufacturing/Continuous Improvement experience


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 67 Catering Operations

Function: Food Services - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled