United Airlines General Manager - Airport Operations - Kona, HI (Airport Operations) in Kona, Hawaii

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General Manager - Airport Operations - KOA

Kona, HI

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



Responsible for day to day operational, financial and personnel performance of assigned domestic outstation. Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state, and city agencies as well as the FAA.


  • Responsible for day-to-day operational performance of assigned domestic outstation.

  • Maintains a safe, clean and reliable operation

  • Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups.

  • Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines.

  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees.

  • Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports.

  • Responsible for compliance with Stations controls and Internal Audit standards.

  • Manages the station budget, staffing forecasts and resource requirements.

  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions

  • Manage vendor service contracts as required.


  • College degree or relevant experience


  • Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology

  • Ability to work in a dynamic, fast paced operational environment.

  • Knowledge of station controls and Internal Audit standards.

  • Analytical thinking, goal-directed leadership and service-oriented performance.

  • Knowledge of operational Corporate policies and procedures.

  • Strong communication and interpersonal skills

  • Demonstrated ability to develop and motivate personnel.

  • Strong problem solving skills and drive for excellence.

  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations.

  • Travel requirement


  • 4-6 yrs of relevant management experience in Airport Services environment or equivalent experience.


  • Regular attendance and punctuality in accordance with United's policies is required

  • Attendance is required at work location

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


Division: 62 Airport Operations

Function: Airport Management & Administrative