United Airlines Sales Support Agent – Atlantic Region Sales (required languages : Dutch/Portuguese/Spanish or Italian) in London, United Kingdom

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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.

Job Overview and Responsibilities

The role is responsible for maximizing the contracted agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and complements field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United.

  • Provide inside sales support for the Account Managers and telephone support to travel agency and corporate accounts

  • Serve as the primary point of contact for service related issues within Europe’s sales organization for United’s contracted agent and corporate customers

  • Provide PNR-related and post-ticketing assistance to contracted agent and corporate customers, and to offer innovative solutions that create win/win situations for both the customer and United Airlines

  • Provide timely and informative responses to contracted agent and corporate customers and field sales inquiries in a professional manner

  • Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues

  • Track services offered to the customers

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Educated to A Level standard or equivalent

  • Excellent verbal and written communication skills

  • Good PC skills, particularly with Word and Excel

  • Fluency in Dutch, Portuguese an/or Italian or Spanish

  • Must be fluent in English (written and spoken)

  • A logical thinker with excellent planning and organisational skills

  • Customer focused and good at problem solving

  • This position requires a pro-active team player with a positive attitude

  • Airline or travel agency experience

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 58 Sales - EMEA

Function: Sales

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled