United Airlines City Ticket Office Sales Representative in Monterrey, Mexico
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The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities
Increase direct business revenue by proactively prospecting for new direct business and providing outstanding service to customers visiting our City Ticket Office(CTO) as well as via phone (if applicable). Assist customers with schedules, fares and flight information, as well as ancillary revenue products such as AssistCard.
Comply 100% with United Airlines policies, procedures and audit guidelines
Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns to grow customer database
Participate in joint sales calls with CTO Supervisor, Sales Department personnel and airline partners as well as key events such as Corporate Mundo with the purpose of capturing new prospects
Assist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United.com products and services
Remain current with new ticketing, refund and reservations policies and/or procedures, as well as products and services
Upload and process direct refunds through RasCal (refund engine)
Maintain open, direct and immediate communication with CTO Supervisor and CTO Management
Immediately report and document any discrepancies or irregularities to the CTO Supervisor
Complete without fail Agent Closeouts, print out Ticket Number List (TNL) reports and complete Individual Cash Deposit (A202A) & Station Cash Consolidation (A202B) forms on a daily basis
Report system outages and/or equipment failure according to escalation procedure
Responsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners with full understanding of applicable fare rules and restrictions
Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare
Comply with the required corporate image by presenting in full uniform and maintaining a clean and safe working environment
Frequent and consistent communication with CTO assigned customers and Perks Plus Account
Achieve established revenue and overall goals described on the Latin CTO Go Forward Plan
100% compliance with Internal Audit standards
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
High school diploma or General Education Diploma (GED)
Customer Service, sales, analytical and communication skills
Reservations and Ticketing knowledge
Flexibility to work different shifts
Must be willing and able to work in a fast paced environment
Must be fluent in English and Spanish (written and spoken)
2+ years previous sales experience
Must be legally authorized to work in Mexico for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
- 2+ years previous airline sales experience