United Airlines Lead Program Manager - Engine Vendor Management in either San Francisco, CA. or Chicago, IL. in San Francisco, California

Technical Operations

Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

We are looking for an entrepreneurial self-starter who has experience working with piece part suppliers and developing a supply chain to support a new business or program

Job overview and responsibilities

The Lead Program Manager - Engine Vendor Management is responsible to oversee development of the V2500 piece part repair program in a manner that provides maximum operational support at minimum cost in accordance with the engine maintenance contract and in compliance with all maintenance program requirements. This role has extensive cross-functional visibility across engine planning, procurement, finance, engineering, reliability, fleet, quality and is responsible to directly support Procurement in the development and negotiation of piece part repair contracts while supporting the engine shop with development and optimization of this insourced engine vendor program.

Engine Program and Contract Development

  • Support Procurement in the development of engine piece part program.

  • Support Procurement in the review of RFP results and awarding contracts.

  • Support Procurement with development of piece part repair contract.

  • Enforce contracts for routine program management and coordinate with Procurement for contract defaults

Relationship Management Projects and Processes

  • Serve as primary liaison between United and Suppliers on the program.

  • Champion projects to drive cost reduction, address quality, reliability, campaigns or other performance deficiencies, and oversee supplier capacity reviews.

  • Develop and maintain knowledge of engine maintenance program, shop procedures, and of current or emerging technical conditions specific to the engine.

  • Coordinate with Quality and Engineering to ensure supplier complying with UA maintenance and commercial guidelines.

  • Initiates process for new piece part repair supplier setup in coordination with engineering, planning and QA/QC.

  • Participate in work scope decisions on each engine with the Engine Shop, Engineering, Quality and Planning to clarify cost or contract implications, if any, to make recommendations or advise of likely conflicts or opportunities with the engine, and to liaison with supplier.

Operational Support

  • Ensure that spare engines are available to support operations at all times, per contract allocations and maintenance requirements.

  • Take steps to avert or resolve shortages, and alert management of all significant or chronic shortfalls. Initiate request for leases per contract.

  • Ensure that piece parts or kits are picked up, inducted, repaired, and redelivered in accordance with contracts and maintenance requirements, without delay.

  • Ensure that work being accomplished is equal to work being requested and paid for, and to verify that material sources, repair-buy decisions, LLP configuration, and other cost drivers are appropriate and beneficial to the program.

  • Coordinate with Fleet Management on aircraft inductions and exits to ensure optimal use of engine and engine component assets.

Financial oversight and accountability

  • Support finance team for accurate financial planning and analysis on the V2500 insourcing project.

  • Develops and oversees supplier invoice and processing with VM leadership team, Finance and United AP.

  • Audit, analyze and challenge repair, piece part, supplemental and contract invoices.


  • Takes on goals, analyzes steps required for success and provides clear communication on goal progress and solution development.

  • Leads cross-functional teams through indirect influence to ensure program development and team success.

  • Mentors and guides Program Managers, Coordinators and Analysts with an emphasis on building internal and external relationships.

  • Identifies and provides necessary training for Program Managers

  • Acts as a resource for the Engine Vendor Program Team drawing on years of experience in vendor selection and supply chain management


  • BS degree in an aviation, supply chain, procurement, law, technical or engineering discipline

  • Demonstrated ability to read and understand complex contracts

  • Ability to review invoices for accuracy and contractual compliance

  • Ability to convince, persuade and professionally negotiate with suppliers

  • Strong business acumen

  • Demonstrated ability to understand technical information

  • Proficiency in Microsoft Office Suite including Word, PowerPoint and Excel

  • Ability to travel up to 30% of the time - international and domestic

  • Minimum 5-years’ experience in turbine engine repair processes & procedures, supply chain management, procurement or contract management

  • Demonstrated experience working with contracts or piece part repair agreements


  • MBA, MS,

  • FAA Airframe & Powerplant License

  • LEAN Certification

  • PMP Certification

  • Experience setting up supply chains, sourcing components and building relationships with new part and repair vendors strongly preferred

  • Strong organizational and continuous improvement skills

  • Experience leading teams through indirect influence strongly preferred

  • Process improvement experience

  • Line maintenance training or engine bore scope experience

  • Project management or planning skills helpful


  • Regular attendance and punctuality in accordance with United's policies is required

  • Attendance is required at work location

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled