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United Airlines Manager - Station Operations Control in San Francisco, California

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Serves as the stations primary strategic leader on shift for the planning, coordination and decision making relative to the daily flight schedule, providing direction and leadership for internal departments and external agencies while supporting the Route Map.

  • Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; Escalate operational critical issues to senior leadership

  • Monitor pre-arrival, arrival, ground-servicing, and departure activities; sets operational priorities, with an emphasis on decisions towards safety, security, reliability, voice of customers (internal/external) and business

  • Manage staffing adjustments for Gate and Zone Controllers; Champion and lead SOC management/salaried employee development, coaching and training

  • Manage IRROPs (Irregular Operations) strategic planning and communication; Funnel ops critical communication to station senior leadership across all divisions

  • Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT (Department of Transportation) performance and strategic initiatives

  • Partner with Network Operations Center Duty Directors to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions

  • Serve as stations primary GSC (Ground Security Coordinator) and Emergency Response Plan Coordinator

  • Foresee future challenges and communicate the course of action necessary in a 'Working Together' fashion to achieve both station and enterprise objectives

  • Plan for and support future flight activity; Coordinate station planning activities to ensure all airport departments have the information to plan, prepare and make the necessary adjustments to support changes to future flight schedules and operations

  • Maintain and disseminate daily station master operations logs to station leadership


  • High School Degree or GED/Education equivalent

  • Bachelor's degree or equivalent work experience

  • Minimum of 3 years of Operations experience

  • In-depth knowledge of station operations, management, logistics, technology and financial disciplines

  • Requires a proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

  • Must be flexible to work all shifts, including holidays and weekends


  • 5+ years of Operations experience


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled