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United Airlines Supervisor - Base Inflight Operations in Washington, District Of Columbia

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Inflight

The Inflight Services department includes flight attendants and the teams that support them

Job overview and responsibilities

Responsible for the performance and leadership of approximately 155 flight attendants at one of United’s large bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer service.

Flight Attendant Performance –

  • Engage flight attendants to deliver excellent customer service and on-time operational performance

  • Participate in briefings and team communications to ensure flight attendants are aware of all current operational issues and initiatives

  • Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met

  • Conduct investigations on performance, complaints or other work-related issues

  • Collaborate with Inflight Contract Support in hearings and in writing decisions

  • Set expectations with flight attendant team that are aligned with company policy and union contractsCustomer and Employee Satisfaction –

  • Manage flight attendant team delivery of inflight and marketing products determined by the Inflight division

  • Utilize corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers

  • Provide recognition and counseling of flight attendants focusing on service excellence and hold team accountable when service expectations are not metSafety -

  • Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team

  • Coordinate with Inflight Safety on all safety investigations that involve flight attendant team

  • Provide local support to flight attendant team for any inflight safety incident

Required

  • High school diploma, GED or education equivalent

  • Equivalent work experience including excellent interpersonal and communication skills with strong customer focus and leadership

  • Will need to attend company administered Flight Attendant training to earn FAA certification

  • Effective presentation skills, planning and organizational skills

  • Experience leading and influencing a team and customer service experience

  • Strong written and oral communication skills

  • Conflict resolution and decision making, with the ability to lead

  • Must be willing to work Flight Attendant trips as required

  • Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelor’s degree

  • Experience in Inflight Service

  • Experience supervising union personnel

  • Current Flight Attendant qualification a plus

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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