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United Airlines AOG Controller - Technical Operations in Chicago, Illinois

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Technical Operations

Technical Operations includes the maintenance, repair and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

AOG Coordinators/Controllers are responsible for providing logistical parts support for grounded aircraft throughout the United System. The AOG Coordinator/Controller supports 24/7 Logistical Operations to ensure timely processing of AOG material and tooling requests.

  • Coordinate the logistics effort in support of AOG A/C and Placard/MEL/DF/CF recovery activities and Loans, Borrows and Accommodation Sales

  • Work closely with the Maintenance Control Supervisor to identify AOG parts requirements and determines the best method of obtaining parts utilizing company inventories

  • Coordinates with Engineering, Internal/External Shops, Inventory Planning and Boeing and Airbus Technical Support to determine correct part (s) needed for maintenance requirements

  • Purchase aircraft parts from OEM's (Original equipment manufacturers), Boeing/Airbus, other airlines and aircraft parts brokers at the best overall cost to the company to support unplanned events

  • Initiates purchase orders and ensures receipt, payment and finalization

  • Develop metrics to measure and report departmental activity and service levels

  • Support GeM Missions

  • Coordinates worldwide engine movement and tracking

  • Provide AOG Tooling movement and tracking

  • Borrowing of aircraft parts from other airlines

  • Loan and accommodation sales of company assets to other airlines

  • Air charter logistics activities to support OOS aircraft, materials/mechanics

  • Responsible for providing a safe and enjoyable working environment through timely and effective communication, with emphasis on Dignity and Respect

  • Schedules borrowed part removals within first 24 hours of borrow inception, and works closely with the line stations to ensure manpower availability. Coordinates with Engineering, Inventory Planning and Boeing/Airbus Technical Support to determine correct part (s) needed for borrow removal and determines best method of obtaining parts

  • Initializes and deletes serial numbers in the SCEPTRE data base (IMS) as necessary (Special access required from Q.C.)

  • Works closely with the Repair and Modification Group / Internal Repair Shops to expedite parts required to effect the removal of costly borrowed parts

  • Performs all the duties of the AOG job function as required

  • Directs the coordination of engine transportation and critical parts via United, other airlines or vendors

  • Develops and maintains strong airline and supplier relationships

  • Maximize Loan revenue generation for United, while ensuring UAL's Service Level targets are maintained throughout the Loans process

  • Determines the fastest and most economical means of transportation

  • Coordinates complicated off-line parts transfers between other airlines, suppliers and courier service

  • Communicates with the owners and representatives of charter aircraft services to arrange charter flights, negotiates cost of charters

  • Identifies packaging requirements and determines appropriate aircraft type needed to handle

  • Set up part numbers in SCEPTRE database in off hours

  • A Material Coordinator is required to use and understand various Corporate and Government regulated manuals

  • These include the General Maintenance Manual, the Illustrated Parts Catalog (I.P.C.), the IATA Dangerous Goods Manual, various Service Bulletins, and different Engineering Change Request Authorizations (E.C.R.A.)

  • Develop and maintain individual Go Forward Goal performance

  • Conduct self-audits, ensuring compliance with documented policies and procedures

  • Reduced aircraft out of service time for parts

  • Velocity of recovery and response quality for out of service aircraft/AOG/AOM situations

  • Meet/Exceed Revenue performance (loans)

  • Meet Borrows removal schedule target and meet or exceed borrow cost charges

  • Improved SL through airline and supplier alliances

  • Accurate and timely invoice management

  • Reduced logistics network costs

  • Must maintain daily liaise with Line Maintenance operational groups - i.e., Maintenance Control, Line Maintenance, Engineering, Warehousing, Internal & OSV shops, OPS Director, Quality Control, Tooling, etc.


  • Associate/Technical degree or equivalent work experience

  • Must be knowledgeable in Logistics Control and Airline Operations

  • Strong Analytical and Communication skills

  • Minimum 5 years job experience in airline logistics, purchasing or related field

  • Must be able to work a 12 hours shift schedule

  • Must be willing and able to work in an operational environment which includes holidays, weekends, nights and day shifts

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled