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United Airlines APM Senior Engineer – Information Technology Systems in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Senior Application Performance Monitoring (APM) Engineer is responsible for managing and maintaining the global enterprise AppDynamics and Datadog platforms, maintaining the templates for the monitoring systems, integration to BigPanda, the quality of the alerting into the BigPanda eventing platform, CMDB integration, monitoring Best Practices for .NET applications and AWS cloud.

  • Manages and maintaints APM tools AppDynamics and Datadog

  • Manages capacity planning, updates, upgrades and internal integration.

  • Responsible for administration of monitoring tools in the APM space

  • Coordinates with DevOps, Problem Management, etc escalations to support monitoring

  • Responsible for disaster recover testing

  • Manages uptime and availability and reporting

  • Mentor, educate, and train support personnel on how to use tools

  • Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.

  • Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above


  • Bachelors Degree or equivalent work experience

  • 10+ years working in Information Technology

  • 5+ years working with Enterprise monitoring and management tools and/or .NET development.

  • 3+ years experience implementing, managing and supporting AppDynamics

  • Development Skills- Strong scripting knowledge. Powershell required, Ruby and Python development a strong plus.

  • Experience with Windows Server, IIS, Docker/Kubernetes

  • Strong understanding of systems, networks and troubleshooting techniques.

  • Experience in automated build pipeline, and continuous integration. Source control, branching, & merging: git/svn/etc (Repository Management)

  • Familiarity with configuration management software such as Ansible, Puppet, Chef

  • Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly and understandably at the right level.

  • Understanding of best practices for AWS, EC2, Couchbase and monitoring of containers

  • Must be legally authorized to work in the United States for any employer without sponsorship


  • Experience with Datadog is a plus

  • ITIL Certification

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled