United Airlines APM Senior Engineer – Information Technology Systems in Chicago, Illinois
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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
The Senior Application Performance Monitoring (APM) Engineer is responsible for managing and maintaining the global enterprise AppDynamics and Datadog platforms, maintaining the templates for the monitoring systems, integration to BigPanda, the quality of the alerting into the BigPanda eventing platform, CMDB integration, monitoring Best Practices for .NET applications and AWS cloud.
Manages and maintaints APM tools AppDynamics and Datadog
Manages capacity planning, updates, upgrades and internal integration.
Responsible for administration of monitoring tools in the APM space
Coordinates with DevOps, Problem Management, etc escalations to support monitoring
Responsible for disaster recover testing
Manages uptime and availability and reporting
Mentor, educate, and train support personnel on how to use tools
Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above
Bachelors Degree or equivalent work experience
10+ years working in Information Technology
5+ years working with Enterprise monitoring and management tools and/or .NET development.
3+ years experience implementing, managing and supporting AppDynamics
Development Skills- Strong scripting knowledge. Powershell required, Ruby and Python development a strong plus.
Experience with Windows Server, IIS, Docker/Kubernetes
Strong understanding of systems, networks and troubleshooting techniques.
Experience in automated build pipeline, and continuous integration. Source control, branching, & merging: git/svn/etc (Repository Management)
Familiarity with configuration management software such as Ansible, Puppet, Chef
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly and understandably at the right level.
Understanding of best practices for AWS, EC2, Couchbase and monitoring of containers
Must be legally authorized to work in the United States for any employer without sponsorship
Experience with Datadog is a plus
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled