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United Airlines Intern - Loyalty (Summer 2020) in Chicago, Illinois

Intern – Loyalty (Summer 2020)

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Loyalty overview

United’s Loyalty department is a multi-discipline organization responsible for all aspects of the customer loyalty experience. Loyalty is responsible for delivering products and services to customers throughout the travel journey that drive customer engagement and loyalty. The group designs the program structure and benefits of the MileagePlus program. The loyalty department is responsible for creating partnerships with valuable entities to extend the value of the program beyond the customer flight, and into consumers’ daily activity. The loyalty department works with other Star Alliance partners to ensure the availability of its products and services while MileagePlus customer travel with them.

Job overview and responsibilities

The Loyalty department has a number of exciting intern opportunities this summer. Interns will be placed in the following areas:

  • Loyalty Partnership Development and Management – This area of business is responsible for bring on new partners as well as increasing member engagement with current partners both in terms of earning and using miles

  • Program and Member Benefits – The focus of this area is increasing members’ spend on United and enhancing the experience and engagement of members through benefits. This area also focuses on driving member engagement by offering a competitive set of airline reward options

  • Loyalty Program Operations – This area consistently works to improve our operational procedures, speed to market, and flexibility

  • Lifecycle and member management – The focus on this team is to acquire, activate, and retain members through personalized communications and campaigns that improve their experience at every touch-point

Required Qualifications

  • Must be a current undergraduate student with an anticipated graduation date in Spring 2021

  • Must be pursuing a bachelor’s degree in business, economics, industrial engineering, or related area of study

  • Highly organized and self-motivated, with excellent interpersonal skills

  • Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders

  • Proven proficiency with Microsoft Excel and PowerPoint

  • Experience using statistical tools such as R, SPSS, or SAS, querying large databases (i.e. SAS, SQL)

Other Qualifications

  • Position is located in Chicago, IL – must be able to relocate for internship duration

  • Must be legally authorized to work in the United States for any employer without sponsorship now and in the future

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 51 Loyalty

Function: Intern - MBA & Undergrad

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled