United Airlines Senior Analyst - Above the Wing Customer Service Projects in Chicago, Illinois
We have a wide variety of career opportunities around the world — come find yours.
Global Operations, Strategy, Planning & Design
One of United’s newest departments, GOSPD handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
Job overview and responsibilities
Responsible for development and implementation of projects to improve airport tools and processes for above-the-wing activities. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. This role includes experiences across the journey, including lobby, gate, and during IRROPs scenarios.
Execute key projects in a collaborative manner that improve the employee experience, support commercial goals and drive customer satisfaction with the airport experience.
Design solutions that bring an innovative approach and considers practical limitations
Lead cross-functional teams to successfully manage and coordinate implementation plans
Manage project timeline and budget commitments effectively
Keep leadership informed of project portfolio and health through regular status updates and executive level presentations.
Regularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately aligned.
Bachelor's Degree or equivalent work experience
2+ years of operations experience and/or project management
Strong verbal and written communication skills
Demonstrated project planning and execution
Microsoft Office and analytical skills
Demonstrate agility managing through ambiguity and be adaptable in the face of change
Strong business acumen
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
- Airport Operations
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 81 Global Ops Strategy/Plng Dsgn
Function: Customer Svc Delivery / Cust Svc Solutions / Global Ops Strat Plang & Design
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled