United Airlines Senior Analyst - Data Analytics in Chicago, Illinois
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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
The Senior Analyst - Data Analytics is responsible for providing Business Intelligence and Analytical Insights about specific products/projects. The Sr. Analyst plays a key role for the CSD AO team and will be responsible for the design and development of Analytic reporting to support Airport Operations and other Business Units. Duties will include requirements gathering, data validation, analysis execution and results reporting using data visualization tools. The Analyst will be responsible for refreshing existing analysis on a regular basis and making improvements as needed. This position will also be required to do portfolio management including project delivery and financial tracking across CSD AO.
Application analytics lead for Employee applications, partnering across Data Analytics and business teams to implement analytical tools such as Google Analytics, Tealium, Quantum Metrics, AppDynamics etc.
Developing and publishing regular Analytic Reports and Dashboards to diverse teams and business units within CSD AO.
Interpreting data, analyzing results using statistical and advanced analytics techniques
Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
Developing smart frameworks and methodologies for approaching major strategic issues
Identifying the analytics opportunity, presenting the insights that impact the bottom line and all steps in-between to the senior leaders of the organization
Define, track and report KPIs to assess overall data quality
Effectively communicate information to management by creating and summarizing data and preparing reports
Create process flows, presentations and reports to document recommendations and deliver them to the business stakeholders.
Participate in a wide variety of special projects and compile a variety of special reports.
Complete special projects and other duties as assigned.
Manage across projects in the portfolio to ensure alignment and consistency with the domain strategy and drive efficient utilization of project management resources on projects.
Ensure that projects are effectively initiated, actively managed, and stakeholders are highly engaged and informed.
Drive to improve financial estimation/forecast accuracy and resource forecast accuracy while minimizing excess capacity and optimizing project and resource planning. Partner with the Portfolio Lead on all aspects of financial planning and tracking.
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed.
Provide information and periodic updates to support weekly accomplishment, monthly project status reporting and quarterly resource planning review.
Support the Airport Operations’ Portfolio Lead to roll out new process/tools.
Experience in using advanced data analytics tools to perform analysis and uncover the insights.
Knowledge of data visualization and presentation methods for data analysis & interpretation, performance dashboards and generating, managing & delivering presentations / reports capable of yielding insights and actionable results
Experience with Microsoft Office, SharePoint and Project
A creative and innovative professional with strong analytical background
Self-starter and naturally curious about finding transformational and customer experience improvement opportunities
Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate rich insights
Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment are required
Bachelor’s Degree in Analytics or Process Improvement or Computer Science related
5+ Years of experience in using advanced data analytics tools to perform analysis and uncover the insights.
3+ yrs of exp working as a data analyst Knowledge of data visualization and presentation methods for data analysis & interpretation, performance dashboards and generating, managing & delivering presentations / reports capable of yielding insights and actionable results
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Industry Experience as Project/Data Analyst with a track records of pulling, manipulating, processing and developing meaningful insights from large datasets
Understanding or experience with Data Mining and Machine Learning Algorithms
Query performance tuning skills using SQL
Experience using Google Analytics, Tealium, Quantum Metrics, AppDynamics
Master’s Degree in Analytics or Process Improvement or Computer Science related fields
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled