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United Airlines Senior Analyst - Supply Chain Training and SOP in Chicago, Illinois

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Technical Operations/Maintenance

Technical Operations includes the maintenance, repair and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more

Job overview and responsibilities

Technical Operations supply chain deliveries career opportunities where planning, operations and finance intersect. Working together, our group strives to operate a fully integrated supply chain that is dependable, efficient, and resourceful in support of the Company's aircraft maintenance goals. This analyst position is part of a team that supports training design, learning delivery and ownership of standard operating procedures (SOPs).

  • Develop and deploy training content to supply chain teams.

  • Develop SOPs for the supply chain teams in compliance with all supply chain–related regulations (e.g., corporate, SOX, FAA, GMM).

  • Audit and ensure compliance with all SOPs to ensure optimal operations and improvements in all areas covered are sustained.

  • Build relationships with local leadership to regularly review safety requirements, including equipment, training and OSHA, and ensure compliance. Leverage relationships with continuous improvement teams and other stakeholders to develop and deploy in-the-moment corrective action and follow up


  • BS/BA degree in business management, supply chain, continuous improvement or related discipline, or equivalent experience

  • Two years experience with process and system mapping and analysis.

  • Two years experience with training course development and delivery and continuous improvement

  • Strong business acumen and the ability to partner effectively across various disciplines.

  • Strong technical communication skills

  • Strong interpersonal, verbal and presentation skills.

  • Microsoft Word, Excel, PowerPoint, and Visio proficient

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience working within PMLC and track record of delivery.

  • Project management certification; Lean Six

  • Sigma Black Belt certification

  • Microsoft SharePoint proficient

  • Principles of supply chain, auditing, continuous improvement

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled