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United Airlines Senior Engineer - Reliability in Chicago, Illinois

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Technical Operations

Technical Operations includes the maintenance, repair and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defect and operational disruptions (i.e., delays, cancels, diversions) data. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions. Team also establishes key performance indicators and analyzes relationships between maintenance actions, aircraft systems and operational reliability.

  • Lead the identification, investigation and analysis of performance deterioration of airframe components and systems using qualitative and quantitative analysis.

  • Lead support for chronic aircraft and system identification.

  • Lead reliability, safety and maintainability improvements through comprehensive failure analysis and cost studies using reliability and quality principles, theories and concepts to develop reliability “playbooks.”

  • Be accountable for the FAA-approved Reliability Program.

  • Lead the evaluation of operational and reliability performance data and present systemic issues and corrective action recommendations to improve overall reliability of the United fleet.

  • Lead the monitoring and reporting of maintenance events and reliability data for regulatory compliance.

  • Lead creation of reports and issue storytelling in written, visual and verbal formats to executive leadership.


  • Bachelor’s Degree in a quantitative field, such as statistics, mathematics, operations research, management science, engineering, economics

  • At least two years of experience in engineering, maintenance or analysis

  • Ability to structure an analytical problem and apply data to make operational recommendations

  • Design, tracking, and implementation of meaningful metrics that indicate successful operational execution

  • Development of cohesive narratives in presentation format

  • Must be willing and able to work a 24/7 schedule which includes nights, weekends or holidays

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Advanced degree in a quantitative field, such as statistics, mathematics, operations research, management science, engineering, economics

  • Knowledge or experience in aircraft engineering or maintenance, particularly on United’s Airbus and Boeing fleets

  • Executive communication skills, particularly presenting in front of large groups of senior leaders

  • Data transformation and analysis using SQL or similar language

  • Data visualization using reporting software (i.e. Tableau, Spotfire)

  • Experience interfacing with regulatory agencies, including FAA and DOT

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled