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United Airlines Senior Manager - Ancillary Benefits Design in Chicago, Illinois

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Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

The primary function of this position is to design and implement ancillary (dental, vision, life disability) and wellness benefit programs that are aligned with United's business strategy and population health goals. Provide thought leadership around the strategic direction and design of these programs as well as drive changes necessary to move towards best practices, improve processes, and effectively engage all stakeholders, including business leaders, employees, unions and suppliers. This position works to ensure that programs enable United to attract and retain a talented workforce, that we remain competitive while supporting the needs of a diverse workforce.

  • Lead the design and implementation of United’s strategies for employee ancillary benefit programs, designed to improve employee engagement and manage costs more effectively.

  • Project management ownership accountability includes managing the project using a project management tool, adhering to timelines, coordination with other teams including the delivery, payroll and HR technology teams, and ensuring a successful project implementation outcome and handoff.

  • Identify and deploy targeted wellness programs that align with United's goals related to improving population health. Design and implement a wellness strategy that creates value among employees, influences overall health, and drives reduced long-term costs.

  • Oversee performance and maintain relationships with various third party administrators to ensure compliance with all policies, service level agreements, laws and regulations and to ensure excellent customer service for all United participants.

  • Partnering with procurement, initial vendor contracting and contract renewals, and creation of performance guarantees and service level agreements are also an important part of this role.

  • Identify and engage in cross-functional service integration opportunities with the objective of providing a better employee experience, and greater efficiency in program delivery

  • Be the subject matter expert of respective area for the Company.

  • Prepare and present recommendations to human resources and other leaders, including unions, related to new offerings and changes to existing programs.

  • Partner with finance and actuarial team to develop metrics necessary to measure success of new initiatives and to inform current performance.

  • Monitor trends and advise management (and unions as requested) as to impact on United's strategies and finances.

  • Lead a team of benefits professionals for the company.

  • Establish priorities and oversee workflow of the team.

  • Coach and develop individual team members to foster growth and learning


  • Expertise in subject matter related to employee benefit programs;

  • Excellent organizational skills;

  • Ability to communicate and influence at all levels;

  • Ability to build and maintain strong relationships;

  • Strong negotiation skills

  • Demonstrated leadership in strategy development and effective execution of programs to deliver business results;

  • Record of success in developing solutions in health and welfare and wellness arenas;

  • Experience in a large, complex, global, corporate environment;

  • Experience creating and leading teams, motivating, coaching and developing high performers

  • Bachelors Degree in Business, HR, health policy, or a related field

  • 8+ years of progressive experience in leading major enterprise-wide health and welfare benefit program

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Professional benefits certification such as Employee Benefits Specialist (CEBS) or Senior Professional in Human Resources (SPHR)

  • Masters in related area of study

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 70 Human Resources

Function: Human Resources and Labor Relations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled