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United Airlines Supervisor - Facility Maintenance Operations in Chicago, Illinois

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Technical Operations

The Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Supervisor - Facility Maintenance Operations - ORD


This position is required to supervise facilities maintenance operations at United staffed maintenance locations. Responsible for the local maintenance planning and execution; productivity, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of performance in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved. Maintain a positive working together relationship in a union environment.

  • Supervises Mechanic team performance and execution against all division and corporate maintenance objectives

  • This includes maintenance customer (SLA) service level agreement compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance

  • Leads efficient and effective team maintenance operations in a positive, productive and safe work environment

  • Supervises maintenance productivity, coordinates technical training, manages employee dependability issues, supports team recognition program and supports employee accountability programs in accordance with policy

  • Leads safe and environmentally compliant maintenance operations

  • Supports all safety / OSHA, environmental and training programs compliance

  • Supports safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidences involving facility areas or team personnel

  • Maintains proactive communication and positive relations with maintenance team and customer group stakeholders

  • Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings


  • High School Diploma, GED or education equivalent

  • Technical training in a skill or trade which includes one or more of the following: Electrical, HVAC, Conveyor, Plumbing

  • Knowledge of planning and execution of maintenance operations

  • Advances computer skills

  • Possess related technical knowledge

  • Minimum 2 years' experience in a maintenance-related role


  • Bachelor’s degree and/or Associate’s degree in a related field

  • Knowledge of facilities/building maintenance skills/trades, such as Electrical, HVAC, Conveyor, Plumbing, building maintenance/systems

  • Experience in building maintenance/systems-related maintenance operations

  • Experience leading a team of maintenance personnel


  • Limited travel may be required

  • Regular attendance and punctuality in accordance with United's policies

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled