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United Airlines Staff Representative - United Voices Catering in Gurgaon, India

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Catering Operations

The Catering Operations department develops and provides the great dining experiences on board our aircraft and ensuring the catering operation goes smoothly.

Job overview and responsibilities

This role requires a passion for delivering a positive and consistent employee experience. A successful candidate will also be able to develop and foster relationships with leaders across the organization. Airline experience is not required for this position. We are seeking creative, driven, and detail-oriented individuals who are able to communicate with both frontline and corporate employees. Individuals who have a curiosity and desire to solve problems are encouraged to apply.

As a Staff Representative on the Catering United Voices team, you will be the liaison between United flight attendants and the United Catering Ops team. You will work closely with kitchen managers and planning teams to investigate the root causes of catering issues experienced by flight attendants, and actively communicate these causes and resolutions back to flight attendants.

  • Become a subject matter expert in the policies, procedures, and databases used by United Catering Ops

  • Collaborate with internal teams to review feedback and insights, recommend changes for implementation, and action on those that deliver a positive, consistent and seamless employee experience

  • Extract data from a variety of sources to aid in report investigation and response

  • Educate and raise awareness of feedback success stories across United

  • Respond to flight attendant reports

  • Ability to manage approximately 50 action items related to United Voices per day

  • Analyze trends and report findings

This position is offered on local terms and conditions within United’s wholly owned subsidiary United Airlines Business Services Pvt. Ltd. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor's degree or equivalent

  • Proficiency in Microsoft tools (Outlook, Word, Excel)

  • Clear, friendly written and oral communication

  • Multi-tasking

  • Ability to work with others both in person and over the phone

  • Must be fluent in English (written and spoken)

  • Must be legally authorized to work in India for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Understanding of airline operations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 67 Catering Operations

Function: Food Services - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled