United Airlines B2B Trade Sales Support Agent - French Speaker in London, United Kingdom
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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.
The role is responsible for maximizing the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for the travel trade, customers and United.
Provide inside sales support via telephone and email to travel agency and corporate accounts across multiple European markets
Serve as the primary point of contact for service related issues within Europe's sales organization for United's contracted agent and corporate customers
Provide reservation-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines
Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner
Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues
Track services offered to the customers
Responsible for maintaining communication with the sales team
Ensure the highest level of customer services is maintained
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Must be fluent in written and spoken English and French. Additionally, additional European language(s) is preferred**
- Bachelor's degree or 4 years' equivalent work experience required
Excellent verbal and written communication skills required
Knowledge up to the level of BA1 / BA2 Ticketing and or ticket refunds experience
Ability to work under pressure and flexibility with working shifts anywhere between 8am and 6pm Monday to Friday including public holidays on a Rota basis
Good PC skills, particularly with Word and Excel required
A logical thinker with excellent planning and organizational skills required
Customer focused and good at problem solving required
This position requires a pro-active team player with a positive attitude
Must be fluent in English & French (written and spoken)
Preferred: Fluency in and additional European Language
Airline and or travel agency work experience required
Airlines systems / GDS proficiency required
Deep understanding of Fare construction and associated rules
High level of customer service skills, phone and email manner.
Must be legally authorized to work in the United Kingdom/EU for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 58 Sales - EMEA
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled