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United Airlines Manager - Program Manager PMO in Washington, District Of Columbia

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Global Operations, Strategy, Planning & Design

One of United’s newest departments, GOSPD handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

Job overview and responsibilities

The PM will deliver impactful projects/programs as assigned, and serve as change agent driving adoption of PMLC across the organization. Responsible to provide direction, prioritization and structure to enable efficient implementation of assigned projects and initiatives. Responsible for directing the implementation of strategic planning, leading and directing all aspects of a major, diverse, and complex program or set of programs impacting the operation. Owns hands-on delivery of programs. Provides specialized technical aviation knowledge or equivalent, program management expertise, business acumen, and leadership skills to facilitate the identification and management of all interdependencies and areas of risk. Will adhere to the UA Program Management Life Cycle framework and all policy, procedure, guidelines as applicable.

  • Lead and manage projects as assigned, both tactical and strategic

  • Deliver high quality artifacts and outcome through all phases of PMLC including Envision, Design, Build, and Activate as needed to realize measurable business results

  • Coach, guide, train project team members and other PMs on EDBA, PMLC and related artifacts and deliverables.

  • Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making, and as assigned


  • Undergraduate degree in business, technology, safety, or aviation related discipline

  • Bachelor’s Degree, or equivalent experience

  • 5+ years work experience

  • 3+ years managing projects

  • Demonstrated successful project delivery using fundamentals of PMBOK practices/methodologies

  • Experience successfully coordinating business and technical resources under an integrated project plan to ensure the alignment of resources

  • Demonstrated experience delivering measurable business benefit through project execution

  • Strong interpersonal, verbal and presentation skills

  • Demonstrated proficiency in facilitating, delegating and motivating cross functional groups or activities

  • Exposure with change management/facilitation, enterprise communication and training

  • Highly organized, and the ability to multi-task competing priorities

  • Provide leadership, guidance, influence and mentoring for project teams

  • Experience with process/system mapping and analysis

  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

  • Microsoft Suite -Word, Excel, PowerPoint, Visio and Project proficiency

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Advanced degree

  • Demonstrated successful execution using SDLC, PMLC, DMAIC or DFSS methodology

  • Experience managing and mentoring project management staff

  • Airline industry experience a plus

  • Lean Six Sigma certification

  • Project Management (PMI) Certification

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 81 Global Ops Strategy/Plng Dsgn

Function: Customer Svc Delivery / Cust Svc Solutions / Global Ops Strat Plang & Design

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled